Accessible Care / Effective Support Services (txAC/ESS)


Welcome to the Valley Hope Association (VHA) txAC/ESS website.



Tech Support

Please report the following issues directly to the Valley Hope's Information Services (I.S.) Department at (877) 907-8324:
* Difficulty accessing your therapy room
* Issues with your username and/or password being rejected
* Problems within your therapy room or messaging systems

Please report the following issues directly to your Internet Service Provider:
*Unable to connect to the internet

Please provide as much information as possible when calling to enable us to assist you in the quickest manner possible.
Technical Support is available 24 hours / 7 days a week / 365 days a year.



Alternatives For Care

In case of an Emergency dial 911.

In the event of a medical, psychiatric, or other situation requiring face-to-face intervention, the continuing care patient is responsible for seeking appropriate help.
Nationwide crisis intervention and help resources in the United States include the following:

Your closest inpatient Valley Hope treatment facility: 1-800-544-5101

Suicide:
   * http://www.suicidepreventionlifeline.org
   * 1-800-273-TALK (8255)

Domestic Abuse hotline:
   * 1-800-799-SAFE (7233)

Valley Hope will also provide information about existing alternatives for care and treatment to patients and/or family member’s, at their request, without violating confidentiality.
Valley Hope may also provide referrals to outside supportive services, as deemed appropriate, including other health care professionals and face-to-face continuing care group therapy sessions.

Individuals who are unable to maintain sobriety while participating in continuing care group therapy will be referred to another appropriate level of treatment service.